Prof. Umar Danbatta, Executive Vice-Chairman, Nigerian Communications Commissions (NCC), has said that the Commission would sanction telecommunication operators who defrauded Nigerians through dropped-calls.
According to him, dropped-call rate is the fraction of the telephone calls which due to technical reasons, are cut off before the speaking parties finish their conversation.
This, he said, were being used by some telecom providers to deduct money from phone users as the fraction was usually measured as a percentage of all calls.
He said that the Commission had put in place mechanisms to ensure regulatory excellence and operational efficiency to maintain commitment to transparency.
Danbatta explained that part of the measures was for NCC to monitor calls, adding that any call that was not a dropped-call and was charged would be detected and the telecom provider sanctioned.
He added that “there is a limit to which a call can be dropped. We have put in place parametres to monitor what is happening, especially as regards drop calls, this will locate the operator to ensure that they maintain standards.
“When these parametres are analysed, we will be able to detect the drop calls from service providers and the operator’s attention will be drawn to enable it to address the problem.
“If we do not notice any sign of improvement on dropped call rates, then we will sanction erring operators.”
Danbatta, however, assured the public that the issue of monitoring the cognitive performance indicators was key to NCC, adding that consumers’ right would be protected.
He urged Nigerians to utilise the Commission’s 622 call number to send their complaints for the purpose of resolving them.
Credits: P.M. NEWS